LIVECARE REMOTE ASSISTANCE PLATFORM
With Livecare Support you can easily control PC,
servers and mobile devices wherever you are and whenever you want.
The remote access solution that brings value to your care. Livecare Support simplifies your work.
- Remote Access for Customer Service
- Remote Support for Team Collaboration
- Measuring assistances to monitor the timing of activities
- Intervention billing to account for remote assistance
- Service Desk Ticket Management
WHY USE LIVECARE SUPPORT?
Provide remote support to your clients, control computers and devices, remotely connect servers and machines, transfer files, access data, measure the hours of support performed for each client, create detailed statistics, and account for service interventions. All using a simple and intuitive remote access solution
GENERAL FUNCTIONALITY
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FAQ - Frequently Asked Questions
Livecare Support is a remote support service that enables support professionals to solve technical problems for their clients and/or colleagues using screen sharing capabilities, keyboard and mouse control, and other tools.
With one click you can initiate a remote support session, connecting from the Liveoperator installed on your computer to the customer Livelet, through the use of a session code.
No, your clients will not have to purchase Livecare Support. To receive assistance they will simply have to download the free Livelet and enter the session code you give them on the home screen.
Yes, it is possible to install a service on unattended pc so that it can be controlled 24/24 hours. The initiation of assistance occurs automatically, without the need for confirmation from the other side.